cche: CCLASA Fact Sheet

CCLASA Fact Sheet


State Of Connecticut

Commission on Health Equity (CHE)

To eliminate health disparities by race, ethnicity, gender, national origin and linguistic ability thereby improving the health of all of Connecticut’s residents.









The Connecticut Culturally and Linguistically Appropriate Services Standards Accountability (CCLASA) Bill will ensure accountability for the incorporation of the National CLAS Standards (federal mandates) among healthcare providers and facilities in Connecticut that receive federal funds. CLAS mandates require health care organizations to make language access services readily available to diverse populations including patients with limited English proficiency (LEP). This legislation will give CHE authority to convene committed health care entities to self-monitor their progress on an ongoing basis to implement and or improve compliance of federal mandated CLAS Standards.


Developed by the U.S Department of Health and Human Services – Office of Minority Health, the National CLAS Standards help to support the elimination of health disparities based on race, ethnicity, and linguistic ability. There are fourteen national standards organized around three themes: Culturally Competent Care, Language Access Services, and Organizational Supports for Cultural Competence. CLAS Standards 4-7 are federal mandates requiring recipients of federal funds to offer Language Access Services.   

CLAS Mandates – Language Access Services

Standard 4. Health care organizations must offer and provide language assistance services, including bilingual staff and interpreter services, at no cost to each patient/consumer with limited English proficiency at all points of contact, in a timely manner during all hours of operation.

Standard 5. Health care organizations must provide to patients/consumers in their preferred language both verbal offers and written notices informing them of their right to receive language assistance services.

Standard 6.Health care organizations must assure the competence of language assistance provided to limited English proficient patients/consumers by interpreters and bilingual staff. Family and friends should not be used to provide interpretation services (except on request by the patient/consumer).

Standard 7. Health care organizations must make available easily understood patient-related materials and post signage in the languages of the commonly encountered groups and/or groups represented in the service area.


1.      CLAS Implementation Accountability Project

The CLAS Implementation Accountability Project is an ongoing effort to review policies and practices consistent with the implementation of Language Access Services as mandated through CLAS and to make recommendations for best practices to healthcare entities in Connecticut. Further, the project will do the following:

a.       Establish a comprehensive collaborative of healthcare entities in Connecticut for information sharing and support.

b.      Conduct an analysis on the number of LEP individuals served, the frequency of contact with the agency/program, the nature and importance of the agency program, and the resources available and costs

c.       Establish a self-monitoring board (with representation from all entities) to review agency policies and practices to comply with National CLAS mandates.

d.      Conduct train-the-trainer workshops on best practices for the implementation and compliance of National CLAS Mandates.

BENEFIT TO THE STATE: Non-compliance of National CLAS Mandates by entities receiving federal funds is subject to fines and loss of federal funding. Federal CLAS mandates support Joint Commissions Requirements around access services to diverse populations and are compliant with Title VI of the Civil Rights Act through the provision of "reasonable, timely, and appropriate language care" to linguistically isolated populations.


The establishment of a collaborative to share policies, best practices, and existing resources as proposed in the CCLASA bill presents the opportunity to explore cost effective methods to implement this important federal mandate. 


Content Last Modified on 3/4/2014 1:19:17 PM