BESB: Strategic Plan

Department of Rehabilitation Services

Bureau of Education and Services for the Blind 

NOTE- PLEASE REFER TO THE ADVISORY BOARD SECTION OF THIS WEBSITE TO FIND PROGRAM PERFORMANCE DATA AND INFORMATION AFTER DECEMBER, 2012. THIS INFORMATION IS NOW LOCATED WITHIN THE MINUTES OF EACH ADVISORY BOARD MEETING FROM MARCH, 2013 FORWARD.

 

STRATEGIC PLAN

GOAL:

TO LEAD IN SECURING OR PROVIDING APPROPRIATE, QUALITY

SERVICES IN A TIMELY AND EFFECTIVE MANNER FOR ADULTS WHO ARE LEGALLY BLIND OR DEAF-BLIND, AND CHILDREN WHO ARE LEGALLY BLIND, VISUALLY IMPAIRED OR DEAF-BLIND

OBJECTIVE 1:

Define scope of agency services.

ACTION STEPS

A.  Gather policies, brochures, statutes and regulations related to the agency.

Status: Completed

B.  Charge each Programmatic Division at BESB with developing a list of the scope of services based on a review of the information gathered, identifying the authorizing source for each service.

Status: Completed

C.  Each Division presents their scope of services list to the Strategic Planning Committee.

Status: Completed

OBJECTIVE 2:

Obtain feedback from consumers currently on the agency data base regarding services that are provided and desired.

ACTION STEPS

A.  Engage outside entity to gather and analyze existing and new consumer satisfaction data and report to the Strategic Planning Committee.

Status: Completed by UConn Center for Survey Research and Analysis

OBJECTIVE 3:

Obtain staff feedback regarding services that are provided and desired.

ACTION STEPS

A.  Engage outside entity to develop a mutually agreed upon method to gather staff feedback on service gaps.   

B.  Outside entity to analyze feedback from staff and report to the Strategic Planning Committee.

Status: Completed by Department of Labor

OBJECTIVE 4:

Align services with consumer and staff recommendations.    

ACTION STEPS

A.  Compare desired services to legally authorized services. 

Status: Completed

       

B.  Determine where gaps exist.

Status: Completed- Transportation, daily living, employment, mobility

    

C.  Identify readily achievable changes in policy or practice as needed and implement them.

Status: Completed:

-Job Seeking Skills Classes for Spanish Speaking clients

        -Blind Pedestrian Safety Awareness Campaign with Public Service Announcements

        -Collaboration with Dept of Transportation on accessible crosswalk design

        -Document added to BESB website: How to Hire a Reader or Driver

-Low Vision Services Centralized Model

-Cosponsor and Present at Institute of Traffic Engineer Conference

-Work with DMV to add question about blind pedestrians to all driver’s license exams

-Remote access for field staff to utilize case management system while in the field

-Emergency Response Information added to BESB Website

-Fire Safety Procedures Manual developed and distributed, added to BESB Website

-Transportation Resource Guide developed, distributed, added to BESB Website

-Functional Gains Survey for Independent Living clients completed and added to BESB Website

-Identification of new approach for provision of low vision devices by Rehabilitation Teachers

-Best Practices Caseload Formula for the delivery of Orientation and Mobility Service

-Cost Containment for Provision of Low Vision Devices for Independent Living Program

-Transportation Services through Volunteer Organizations such as Independent Transportation Network

-Large Print Calendars for Independent Living clients

       

D.  Recommend any necessary statutory changes to Executive branch of government.

Status: Completed for FY 08, FY09 and FY10

E.  Submit approved recommendations to the General Assembly.

Status: Completed

FY 08  

PA 08-150

AN ACT CONCERNING THE DEPARTMENT OF MOTOR VEHICLES

Increased the fine for motorists who fail to yield to a pedestrian who is blind

Public Act 08-133

AN ACT CONCERNING THE HIRING OF SUPPORT STAFF FOR TEACHERS OF THE BLIND AND VISUALLY IMPAIRED.

Expanded the use of the Children’s Services Account to include special assistants to the blind and other support staff needed to ensure services are delivered efficiently.

FY 09

Public Act 09-187

HANDICAPPED PARKING CREDENTIALS

Certificate of Legal Blindness issued by BESB are allowable documentation for obtaining a handicapped parking permit.

FY 10

PA 10-110

AN ACT MAKING REVISIONS TO STATUTES CONCERNING THE DEPARTMENT OF MOTOR VEHICLES

Expanded the law to permit automobile clubs and associations to issue and renew identity cards for non-drivers. The law also expanded the livery service exemption for membership-based independent transportation services that transport people who are blind.

 

OBJECTIVE 5:

Ensure timeliness (outcome) of service delivery.

ACTION STEPS

A.      Charge each Programmatic Division at BESB with developing a definition of timelines for each selected service.

Status: Completed

B.      Strategic Planning Committee to review staff recommendations to establish indicators for timeliness.

Status: Completed for Independent Living Services and Business Enterprises Program

C.      Recommend methods to ensure timeliness.

Status:

Independent Living/Adult Services: 

Referrals in Adult Service for social work, rehabilitation teaching or mobility services shall have an initial contact to the client from the respective field staff professional occur within an average of ten business days. 

Business Enterprises:

1.   Program Intro with Potential Client - Contact within 2 weeks.

2.   Once Referred from VR – Contact within 2 weeks to further discuss evaluation location and start date.

3.   Evaluation – Will be completed within 80 hours with an assessment given at the 40 hour mid-point with progress. Results to be shared with VR counselor. Final evaluation is made and shared w/VR counselor with recommendation to proceed with training or not.

4.   Training – Will be completed within 480 hours. In the training manual there are 20 chapters covered. Progress is measured with the completion of each chapter.

5.   Working Test Period – Upon availability of a facility a client is granted a 6 month temporary operator’s agreement with a possible maximum extension for an additional 6 months. Inventory levels, customer satisfaction and weekly business reports are closely monitored.  Upon successful completion of the Working Test Period, a client shall be issued a license to operate a facility in CT with a permanent operator’s agreement.

6.   BEP Facility Manager – Once assigned a permanent facility, an operator is immediately assigned a field representative who will respond to any operator calls within 24 hours.

Children’s Services:

Functional Vision Assessment to be completed by Education Consultant within the first three months of child’s eligibility in 90 percent of cases.

Vocational Rehabilitation:

For 90 percent of the Vocational Rehabilitation cases, the time from referral to eligibility or referral to closure without eligibility will occur within 90 calendar days.

D.      Implement timelines.

Independent Living Services- Implemented

Business Enterprises- Implemented

Children’s Services- Implemented

Vocational Rehabilitation - Implemented

OBJECTIVE 6:

Ensure effectiveness of service delivery.

ACTION STEPS

A.  Charge each Programmatic Division at BESB with researching best practices and developing a definition of effectiveness for each selected service.

Status:  Completed for Orientation and Mobility services for Children’s Services and Independent Living

Completed for Referrals to Rehabilitation Teaching, Social Work and Orientation and Mobility

B.  Strategic Planning Committee to review staff recommendations to establish indicators for effective service delivery.

Status: Completed for Orientation and Mobility services for Children’s Services and Independent Living

      

Completed for Referrals to Rehabilitation Teaching, Social Work and Orientation and Mobility

C.  Implement recommended methods to ensure effective service delivery.

Status: Implemented for Independent Living Services

Pending- Legislative proposal for Orientation and Mobility Services developed.

OBJECTIVE 7:

Agency management to analyze results and report to the Board of Directors one (1) year from the date of implementation.

Status: Completed for Independent Living services. The average number of calendar days from referral date to completed initial contact was 8.7 days for all services. The average time from referral to contact for Orientation and Mobility services was 2.0 days. For Social Work services, the average was 7.6 days for this time period. For Rehabilitation Teaching, the average was 13.9 days.

ACTION STEPS:

A.  Establish implementation date.

Status: Independent Living services implemented October, 2009.

B.  Management collects data at assigned intervals.

Status: Independent Living services implemented October, 2009

C.  Management reports findings and makes recommendations to the Board of Directors.

Status: Reporting to agency board initiated in January, 2010.

PROGRESS UPDATES

 

Department of Rehabilitation Services

Bureau of Education and Services for the Blind

Strategic Plan Goals Update

December, 2012

 

 

*Adult Services Strategic Plan Goal:

 

Referrals in Adult Service for social work, rehabilitation teaching or mobility services shall have an initial contact to the client from the respective field staff professional occur within an average of ten business days. 

 

Update: For Orientation and Mobility, the average time frame from referral to initial contact was 1.52 days for the three month reporting period of September through November, far below the ten business day timeframe of the goal. For Social Work services, the average time frame was 4.89 days, also well below the timeframe of the goal. In the category of Rehabilitation Teaching, the average was 3.57 days, maintaining the best practice milestone achieved last fiscal quarter.

 

 

*Business Enterprises Strategic Plan Goal:

 

1.   Program Intro with Potential Client - Contact within 2 weeks.

2.   Once Referred from VR – Contact within 2 weeks to further discuss evaluation location and start date.

3.   Evaluation – Will be completed within 80 hours with an assessment given at the 40 hour mid-point with progress. Results to be shared with VR counselor. Final evaluation is made and shared w/VR counselor with recommendation to proceed with training or not.

4.   Training – Will be completed within 480 hours. In the training manual there are 20 chapters covered. Progress is measured with the completion of each chapter.

5.   Working Test Period – Upon availability of a facility a client is granted a 6 month temporary operator’s agreement with a possible maximum extension for an additional 6 months. Inventory levels, customer satisfaction and weekly business reports are closely monitored.  Upon successful completion of the Working Test Period, a client shall be issued a license to operate a facility in CT with a permanent operator’s agreement.

6.   BEP Facility Manager – Once assigned a permanent facility, an operator is immediately assigned a field representative who will respond to any operator calls within 24 hours.

 

Update:  Over this reporting period of September through November 2012, in addition to the three clients referenced in the last report, an additional two clients expressed an interest in the Business Enterprise Program (BEP). Of those referenced in the last report, one has completed training and has been placed as a BEP Manager on October 4, 2012. Another has decided not to pursue training. The third is continuing in training. Of the two new candidates, the initial meeting with one was held within 9 work days the other was delayed by consent to 12 work days. One evaluation started on December 5, 2012, 54 work days after the initial meeting. This was delayed by other trainings and transitions. The second evaluation has been postponed by client request until January. For each of these five clients, the strategic plan best practice time frames were either achieved, or extended based on mutual agreement.

 

 

*Children’s Services Strategic Plan Goal:

 

Functional Vision Assessment to be completed by Education Consultant within the first three months of child’s eligibility in 90 percent of cases.

 

Update:  For the reporting period from September through November, 2012, there were 14 Functional Vision Assessments completed. The average number of days from referral to completion was 54 days. For all 14 children, the Functional Vision Assessment was completed within three months, representing 100 percent achievement of the best practice goal.

 

*Vocational Rehabilitation Strategic Plan Goal:

 

For 90 percent of the Vocational Rehabilitation cases, the time from referral to eligibility or referral to closure without eligibility will occur within 90 calendar days.

 

Update:  During this reporting period, of the 53 clients moved into eligibility status or closure without eligibility status, 44 clients were moved within the 90 day time frame, representing 83 percent. The average number of days from referral to status change was 79.57 days.

 

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Department of Rehabilitation Services

Bureau of Education and Services for the Blind

Strategic Plan Goals Update

September, 2012

*Adult Services Strategic Plan Goal:

 

Referrals in Adult Service for social work, rehabilitation teaching or mobility services shall have an initial contact to the client from the respective field staff professional occur within an average of ten business days. 

 

Update: For Orientation and Mobility, the average time frame from referral to initial contact was 2.06 days for the three month reporting period of June through August, far below the ten business day timeframe of the goal. For Social Work services, the average time frame was 5.83 days, also well below the timeframe of the goal. In the category of Rehabilitation Teaching, the average was 5.48 days, achieving the best practice milestone after several fiscal quarters of focused attention and the addition of new staffing.

 

 

*Business Enterprises Strategic Plan Goal:

 

1.   Program Intro with Potential Client - Contact within 2 weeks.

2.   Once Referred from VR – Contact within 2 weeks to further discuss evaluation location and start date.

3.   Evaluation – Will be completed within 80 hours with an assessment given at the 40 hour mid-point with progress. Results to be shared with VR counselor. Final evaluation is made and shared w/VR counselor with recommendation to proceed with training or not.

4.   Training – Will be completed within 480 hours. In the training manual there are 20 chapters covered. Progress is measured with the completion of each chapter.

5.   Working Test Period – Upon availability of a facility a client is granted a 6 month temporary operator’s agreement with a possible maximum extension for an additional 6 months. Inventory levels, customer satisfaction and weekly business reports are closely monitored.  Upon successful completion of the Working Test Period, a client shall be issued a license to operate a facility in CT with a permanent operator’s agreement.

6.   BEP Facility Manager – Once assigned a permanent facility, an operator is immediately assigned a field representative who will respond to any operator calls within 24 hours.

 

Update:  Over this reporting period of June through August 2012, in addition to the two clients referenced in the last report, an additional 3 clients expressed an interest in the Business Enterprise Program (BEP). The first client began training on July 23, 2012. The second client entered evaluation on July 9, 2012. This client did not successfully complete the evaluation process. A meeting was held with the third client on July 17, 2012. The original date set for the meeting was postponed by the client, extending the time frame to three weeks. He has not opted to participate in an evaluation as yet. The fourth client had previously been given information on the BEP. A meeting with his counselor was held on July 31, 2012. The original date set for the meeting with the client was postponed by mutual agreement. This client requested that the evaluation start on September 9, 2012. The fifth client is a new referral as of August 30, 2012. A meeting is scheduled for September 18, 2012. This is the earliest mutual date available. For each of these five clients, the strategic plan best practice timeframes were either achieved, or extended based on mutual agreement.

 

*Children’s Services Strategic Plan Goal:

 

Functional Vision Assessment to be completed by Education Consultant within the first three months of child’s eligibility in 90 percent of cases.

 

Update:  For the reporting period from June through August, 2012, there were 19 Functional Vision Assessments completed. The average number of days from referral to completion was 47.89 days. For all 19 children, the Functional Vision Assessment was completed within three months, representing 100 percent achievement of the best practice goal.

 

*Vocational Rehabilitation Strategic Plan Goal:

 

For 90 percent of the Vocational Rehabilitation cases, the time from referral to eligibility or referral to closure without eligibility will occur within 90 calendar days.

 

Update:  During this reporting period, of the 32 clients moved into eligibility status or closure without eligibility status, 25 clients were moved within the 90 day time frame, representing 78 percent. It is noted that out of the 7 clients that were not moved within the 90 day period, 5 were inactivated in Status 08, declining services.

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Bureau of Rehabilitative Services

BESB Program

Strategic Plan Goals Update

June, 2012

*Adult Services Strategic Plan Goal:

Referrals in Adult Service for social work, rehabilitation teaching or mobility services shall have an initial contact to the client from the respective field staff professional occur within an average of ten business days. 

Update: For Orientation and Mobility, the average time frame from referral to initial contact was 1.99 days for the three month reporting period of March through May, far below the ten business day timeframe of the goal. For Social Work services, the average time frame was 6.48 days, also well below the timeframe of the goal. The category of Rehabilitation Teaching continues to work toward the goal of ten business days (13 calendar days), with an average of 19.91 days, down from the prior quarter’s average of 23.05 days. The BESB Program has hired two new two Rehabilitation Teachers to fill the vacant positions and further service delivery timeframe improvements are expected with the addition of these new staff.

*Business Enterprises Strategic Plan Goal:

1.   Program Intro with Potential Client - Contact within 2 weeks.

2.   Once Referred from VR – Contact within 2 weeks to further discuss evaluation location and start date.

3.   Evaluation – Will be completed within 80 hours with an assessment given at the 40 hour mid-point with progress. Results to be shared with VR counselor. Final evaluation is made and shared w/VR counselor with recommendation to proceed with training or not.

4.   Training – Will be completed within 480 hours. In the training manual there are 20 chapters covered. Progress is measured with the completion of each chapter.

5.   Working Test Period – Upon availability of a facility a client is granted a 6 month temporary operator’s agreement with a possible maximum extension for an additional 6 months. Inventory levels, customer satisfaction and weekly business reports are closely monitored.  Upon successful completion of the Working Test Period, a client shall be issued a license to operate a facility in CT with a permanent operator’s agreement.

6.   BEP Facility Manager – Once assigned a permanent facility, an operator is immediately assigned a field representative who will respond to any operator calls within 24 hours.

Update:  Over this reporting period, March through May, 2012 two clients expressed an interest in the Business Enterprise Program. The first client expressed an interest on March 4, 2012. The initial contact was made on March 6, 2012. A meeting with the client, Vocational Rehabilitation and BEP staff took place on March 26, 2012. Evaluation began on May 1, 2012, following mobility instruction. Evaluation was completed on May 15, 2012. The client is now receiving mobility instruction to the training site. The second client expressed an interest through his Vocational Rehabilitation Counselor on May 24, 2012. A meeting with the client, Vocational Rehabilitation Counselor and BEP staff took place on May 31, 2012. The evaluation has been scheduled.

The Strategic Planning Goal for BEP was achieved for this reporting period.

*Children’s Services Strategic Plan Goal:

Functional Vision Assessment to be completed by Education Consultant within the first three months of child’s eligibility in 90 percent of cases.

Update:  For the reporting period from March through May, 2012, there were 21 Functional Vision Assessments completed. The average number of days from referral to completion was 63.67 days. Of the 21 children, the Functional Vision Assessment was completed within three months for 18 of them, representing 86 percent within the three month time frame, nearly achieving the best practice goal of 90 percent for the quarter.

*Vocational Rehabilitation Strategic Plan Goal:

For 90 percent of the Vocational Rehabilitation cases, the time from referral to eligibility or referral to closure without eligibility will occur within 90 calendar days.

Update:     The Vocational Rehabilitation achieved this best practice goal during this quarter. Of the 54 clients moved into eligibility or closure without eligibility status between March and May, 2012, 50 clients were moved within the 90 day time frame, representing 93 percent. 

  

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Strategic Plan Goals Update

Bureau of Rehabilitative Services

BESB Program

Strategic Plan Goals Update

March, 2012

*Adult Services Strategic Plan Goal:

Referrals in Adult Service for social work, rehabilitation teaching or mobility services shall have an initial contact to the client from the respective field staff professional occur within an average of ten business days. 

Update: For Orientation and Mobility, the average time frame from referral to initial contact was 1.92 days for the three month reporting period, far below the ten business day timeframe of the goal. For Social Work services, the average time frame was 5.49 days, also well below the timeframe of the goal. The category of Rehabilitation Teaching continues to work toward the goal of ten business days (13 calendar days), with an average of 23.05 days. The loss of two Rehabilitation Teachers in recent months has made this goal particularly challenging for the remaining rehabilitation teaching staff. A new Rehabilitation Teacher has been hired to cover the southwest and south-central regions of the state and once this new teacher’s efforts are added, there should be a significant improvement in this category.

*Business Enterprises Strategic Plan Goal:

1.   Program Intro with Potential Client - Contact within 2 weeks.

2.   Once Referred from VR – Contact within 2 weeks to further discuss evaluation location and start date.

3.   Evaluation – Will be completed within 80 hours with an assessment given at the 40 hour mid-point with progress. Results to be shared with VR counselor. Final evaluation is made and shared w/VR counselor with recommendation to proceed with training or not.

4.   Training – Will be completed within 480 hours. In the training manual there are 20 chapters covered. Progress is measured with the completion of each chapter.

5.   Working Test Period – Upon availability of a facility a client is granted a 6 month temporary operator’s agreement with a possible maximum extension for an additional 6 months. Inventory levels, customer satisfaction and weekly business reports are closely monitored.  Upon successful completion of the Working Test Period, a client shall be issued a license to operate a facility in CT with a permanent operator’s agreement.

6.   BEP Facility Manager – Once assigned a permanent facility, an operator is immediately assigned a field representative who will respond to any operator calls within 24 hours.

Update:  Over this reporting period, December, 2011 through February, 2012 one client expressed interest in the Business Enterprise Program to his Vocational Rehabilitation Counselor on January 11, 2012. An introductory meeting with the client was held on January 20, 2012. The client is evaluating his interest in pursuing the program at his time.

The Strategic Planning Goal for BEP was achieved for this reporting period.

  

*Children’s Services Strategic Plan Goal:

Functional Vision Assessment to be completed by Education Consultant within the first three months of child’s eligibility in 90 percent of cases.

Update:  Since January 1, 2011 when this goal was implemented, Children's Services has received 79 new referrals for whom Functional Vision Assessments have been completed.  Functional Vision Assessments continue to be completed within the allotted 90 day time frame for 100% of new referrals.

*Vocational Rehabilitation Strategic Plan Goal:

For 90 percent of the Vocational Rehabilitation cases, the time from referral to eligibility or referral to closure without eligibility will occur within 90 calendar days.

Update:    The Vocational Rehabilitation Program has made substantial progress in this category. Compared to the last reporting period where 78 percent of the clients moved into eligibility or closure without eligibility status within the 90 day time frame of the goal, the percentage has now moved up to 87 percent. There are 125 clients since March 23, 2011 (the date of establishment of this goal) who have moved into eligibility or closure without eligibility status, and of that number, 109 were moved within the 90 day time frame. 

 December, 2011

*Adult Services Strategic Plan Goal:

Referrals in Adult Service for social work, rehabilitation teaching or mobility services shall have an initial contact to the client from the respective field staff professional occur within an average of ten business days. 

Update: Orientation and Mobility staff continue to excel in achieving this measure, averaging less than three days from date of referral to date of contact. For the Social Work and Rehabilitation Teaching categories, attention was focused in the past quarter on identifying and contacting clients who were awaiting services as well as completing data entries for clients who had been previously contacted, but for whom the date of initial contact had not been recorded in the case management system. Although the time from referral to initial contact still remains higher than the best practice measure in these to service categories, the data for this quarter improved substantially as a result of these activities, with the time from referral to contact dropping by more than half in both service categories.

*Business Enterprises Strategic Plan Goal:

1.   Program Intro with Potential Client - Contact within 2 weeks.

2.   Once Referred from VR – Contact within 2 weeks to further discuss evaluation location and start date.

3.   Evaluation – Will be completed within 80 hours with an assessment given at the 40 hour mid-point with progress. Results to be shared with VR counselor. Final evaluation is made and shared w/VR counselor with recommendation to proceed with training or not.

4.   Training – Will be completed within 480 hours. In the training manual there are 20 chapters covered. Progress is measured with the completion of each chapter.

5.   Working Test Period – Upon availability of a facility a client is granted a 6 month temporary operator’s agreement with a possible maximum extension for an additional 6 months. Inventory levels, customer satisfaction and weekly business reports are closely monitored.  Upon successful completion of the Working Test Period, a client shall be issued a license to operate a facility in CT with a permanent operator’s agreement.

6.   BEP Facility Manager – Once assigned a permanent facility, an operator is immediately assigned a field representative who will respond to any operator calls within 24 hours.

Update:  Over this reporting period, September through November 2011, a Vocational Rehabilitation Counselor advised on November 30, 2011 of the interest of one candidate for the Business Enterprise Program. A client meeting is set for December 12, 2011.

The Strategic Planning Goal for BEP was achieved for this period.

*Children’s Services Strategic Plan Goal:

Functional Vision Assessment to be completed by Education Consultant within the first three months of child’s eligibility in 90 percent of cases.

Update:  During the first 11 months of 2011, Children's Services received 62 new referrals.  As of November 9, 2011 Children's Services staff completed Functional Vision Assessments (FVA) for 34 children.  The average length of time from referral to completion for these was 54 days.  The number of days from referral to completion varied from 2 days to 84 days.  Functional Vision Assessments were completed within the allotted time for 100% of new referrals.

*Vocational Rehabilitation Strategic Plan Goal:

For 90 percent of the Vocational Rehabilitation cases, the time from referral to eligibility or referral to closure without eligibility will occur within 90 calendar days.

Update:    Thirty-six (36) individuals who were referred on or after March 23, 2011 when this goal was implemented were moved into status 10 or 08.  Of that number, twenty-eight or 78% met the 90 day criteria.  The Vocational Rehabilitation Program is reviewing factors that contributed to the lowered performance for this measure with the goal of achieving 90% or higher for the next reporting period.

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Bureau of Rehabilitative Services

BESB Program

Strategic Plan Goals Update

September, 2011

*Adult Services Strategic Plan Goal:

Referrals in Adult Service for social work, rehabilitation teaching or mobility services shall have an initial contact to the client from the respective field staff professional occur within an average of ten business days. 

Update: While the Orientation and Mobility staff are well below the average of ten business days in the time it takes to make an initial contact with a client after receipt of a referral, for Social Work and Rehabilitation Teaching services, efforts to be more timely in contacting clients and documenting the date of contact continue to be addressed. At the present time, these two service categories are beyond the goal’s timeframe. Staff members in each of these service categories are focusing on this priority. 

*Business Enterprises Strategic Plan Goal:

1.   Program Intro with Potential Client - Contact within 2 weeks.

2.   Once Referred from VR – Contact within 2 weeks to further discuss evaluation location and start date.

3.   Evaluation – Will be completed within 80 hours with an assessment given at the 40 hour mid-point with progress. Results to be shared with VR counselor. Final evaluation is made and shared w/VR counselor with recommendation to proceed with training or not.

4.   Training – Will be completed within 480 hours. In the training manual there are 20 chapters covered. Progress is measured with the completion of each chapter.

5.   Working Test Period – Upon availability of a facility a client is granted a 6 month temporary operator’s agreement with a possible maximum extension for an additional 6 months. Inventory levels, customer satisfaction and weekly business reports are closely monitored.  Upon successful completion of the Working Test Period, a client shall be issued a license to operate a facility in CT with a permanent operator’s agreement.

6.   BEP Facility Manager – Once assigned a permanent facility, an operator is immediately assigned a field representative who will respond to any operator calls within 24 hours.

Update:  Over this reporting period, June –September, 2011, two candidates expressed an interest in the Business Enterprise Program. Initial contact was made with one client on the same day that interest was stated as the client called into the Vending Facility Supervisor directly. The second client was contacted within 7 working days based on an email from the VR Counselor.

The initial meeting for the first client occurred within 8 working days of the first contact. The meeting for the second client occurred within 15 working days of the initial phone conversation. This was postponed by mutual consent due to vacation schedules.

The evaluation for the first client began 15 days after the initial meeting. The evaluation was placed on hold when it was determined that the client needed to obtain remedial math training. After hearing the detailed presentation on the program, the second client decided not to pursue BEP evaluation at this time.

The Strategic Planning Goal for BEP was achieved for this period.

*Children’s Services Strategic Plan Goal:

Functional Vision Assessment to be completed by Education Consultant within the first three months of child’s eligibility in 90 percent of cases.

Update:  During the first 8 months of 2011, Children's Services received 44 new referrals.  As of August 31, 2011 Children's Services staff completed Functional Vision Assessments (FVA) for 23 children.  The average length of time from referral to completion for these 23 children was 55 days.  The number of days from referral to completion varied from 11 days to 84 days.  Functional Vision Assessments were completed within the allotted time for 100% of new referrals.

*Vocational Rehabilitation Strategic Plan Goal:

For 90 percent of the Vocational Rehabilitation cases, the time from referral to eligibility or referral to closure without eligibility will occur within 90 calendar days.

Update:  Of the 50 individuals who met this criteria and were referred on or after March 23, 2011 when this measure was implemented, 48 or 96% were moved to status 08 or status 10 within 90 days.  This objective was met.

 

 





Content Last Modified on 3/19/2013 1:04:07 PM