Attorney General: Consumer Issues
Consumer Issues

Auto Issues
 Automobile Repair in Connecticut
  Learn about automobile repair, licensing and estimates in Connecticut with these Quick Tips.
 Buying a Used Car?
  But before you buy a used car, read these Quick Tips and find out what protections are available to you under the law.

 Protect Your Business Against Fraud
  Each year, small businesses are targets of fraudulent or deceptive sales practices. Use these Quick Tips to help spot the scammers before your business falls victim.

Consumer Credit
 Student Loan Repayment Guide
  Click here for important and helpful information for anyone seeking to repay student loans.
 Your Rights Under the CARD Act
  In these Quick Tips, find out how the federal Credit Accountability, Responsibility and Disclosure, or CARD, Act protects you from credit card abuses.
 Foreclosure Prevention and Loan Modification Assistance
  Click here for resources available to consumers attempting to achieve loan modifications and avoid foreclosure.
 Lost and Stolen Credit and ATM/Debit Cards
  What should you do if your credit card is stolen or if you notice unauthorized purchases on your debit card statement? Find out with these Quick Tips.
 Credit Reports & Scores
  Learn about credit reports, credit scores and your rights under the law with these Quick Tips.
 Credit Repair Scams
  Use these Quick Tips to identify credit repair scams and avoid falling victim.

 Shopping for Funeral Services
  Know your rights and use this consumer checklist when shopping for funeral services.

Hot Scams
 The IRS Imposter Scam
  A prerecorded phone call tells you that you that you owe tax money and will be arrested, prosecuted or face other legal action if you do not immediately send funds. Before you act, read these Quick Tips to avoid falling victim to this pervasive, nationwide scam.
 The “Grandparents” Scam
  Seniors are so often the targets of family emergency scams that they’ve earned the nickname, “the grandparents scam.” Before you send money, take a deep breath and do some quick checking to make sure you don’t fall victim.
 Mortgage Assistance Scams
  These scams usually begin with an offer that seems too good to be true but, in all scenarios, the homeowner ends up in a worse financial situation and often loses the home. Use these Quick Tips to learn how to avoid mortgage assistance scams.
 The Fake Check/Sweepstakes Scam
  An unsolicited and official-looking check arrives in your mailbox. Before you cash that check, learn more about this common scam with these Quick Tips.
 Mortgage Scam: Spanish-Speaking Homeowners Targeted
  A nationwide scam operating from the Dominican Republic, but pretending to be based out of Chicago, was calling Spanish-speaking distressed homeowners in the United States. Use these Quick Tips to learn about the scam and to avoid falling victim.
 A Consumer Guide to Travel Scams
  By arming yourself with some basic knowledge about the travel industry, you can protect yourself from becoming the victim of a travel scam.

Identity Theft
 Identity Theft
  These days, you can never be too careful when it comes to protecting your identity. Help protect your identity, and learn where to turn if you've fallen victim to an identity thief, with these Quick Tips.
  “Phishing" is the fraudulent attempt by individuals to obtain personally identifiable information from the public at large by sending millions of emails randomly to anyone with an email address. Learn how to avoid phishing scams with these Quick Tips.

Internet Issues
 Going Shopping on the Internet?
  Going shopping on the Internet? Here are a few Quick Tips to keep in mind.

Other Consumer Information
 Unwanted Telemarketing Calls
  What are robocalls? How does the Do Not Call Registry work? Find out with these Quick Tips.
 Cell Phone "Cramming"
  Learn about phone bill "cramming" and what you can do about unauthorized charges with these Quick Tips.
 All About Gift Cards
  Gift cards and gift certificates are convenient and when it comes to holidays, birthdays, or special occasions, they often make gift-giving easy. But gift cards are not the same as credit cards and, while Connecticut has its own gift-card laws, they may not apply to all gift cards. Learn all about gift cards with these Quick Tips.
 Home Improvement
  Thinking of hiring a contractor for a home improvement project? Before you sign a contract, check out these Quick Tips!
 Top 10 Consumer Myths
  Use these Quick Tips to protect yourself by being an informed consumer and know your rights under the law.

Consumer Resources - Government
 Connecticut Department of Consumer Protection
  The Department of Consumer Protection's mission is to ensure a fair and equitable marketplace, safe products and services for consumers in the industries that we license, regulate and enforce.
 Connecticut Department of Banking Cyberfraud Site
  Protect Yourself Against CyberFraud
 Consumer Financial Protection Bureau
  Congress established the CFPB to protect consumers by carrying out federal consumer financial laws.
 Consumer Product Safety Commission
  The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of serious injury or death from more than 15,000 types of consumer products.
 Federal Trade Commission
  The Federal Trade Commission (FTC) works to ensure that the nation’s markets are vigorous, efficient and free of restrictions that harm consumers.

Consumer Resources - Non-Government
  The following resources are not created, recommended or endorsed by the Office of the Attorney General, but are provided as resources that may offer additional information or assistance. External links will open in a new window and you will be redirected to a third-party website
 National Charities Information Bureau
  The Alliance reports on nationally soliciting charitable organizations that are the subject of donor inquiries.
 National Fraud Information Center
  The NFIC was originally established in 1992 by the National Consumers League, the oldest nonprofit consumer organization in the United States, to fight the growing menace of telemarketing fraud by improving prevention and enforcement.
 Public Interest Research Group
  U.S. PIRG is an advocate for the public interest. When consumers are cheated, or our natural environment is threatened, or the voices of ordinary citizens are drowned out by special interest lobbyists, U.S. PIRG speaks up and takes action. Self-Help Guides for Consumers
  A project of the Connecticut Network for Legal Aid, this page offers easy-to-understand information about issues affecting consumers including bankruptcy, collection and repossession, credit practices and reports, security deposits, small claims court, and more.
 Consumer Education Brochures from the National Consumer Law Center
  The NCLC's free, downloadable brochures offer basic information for consumers on the most critical consumer issues, including predatory lending, debt collection, credit reports, lemon laws, bankruptcy, foreclosure, payday loans, predatory mortgage loans, credit card debt, living trust scams, telemarketing fraud, refinancing, loss of utility services and other issues.