Governor Rell, Consumer Protection Agency Warn

Against Home Repair Scams in Wake of Storms

            Governor M. Jodi Rell and the state’s Department of Consumer Protection today urged property owners who saw damage from this week’s torrential rains, flooding, and heavy winds to be cautious when hiring workers to repair or clean up the aftermath.

            “Sadly, almost as quickly as the waters rose, scam artists have begun to emerge,” Governor Rell said. “It is despicable that unscrupulous people would take advantage of the misery of others. We are already hearing reports of contractors going door-to-door offering repair services, so I am urging homeowners to double-check the credentials of anyone they consider hiring before accepting any offers or paying out any money. Steer clear of high-pressure sales tactics that may cause you to pay exorbitant prices.

            “Before signing on with any contractor, you can easily check their background with our Department of Consumer Protection,” the Governor said. “Make sure they have the appropriate license or registration from the State of Connecticut. Although workers may be pouring in from surrounding states, remember that home improvement contractors working here must be registered here. To check, visit the DCP Web site at www.ct.gov/dcp and go to ‘Verify a License,’ or call the DCP (800) 842-2649.”

            Stump removal is considered home improvement and these contractors should also be registered with the Department of Consumer Protection. Electricians, plumbers, heating and cooling contractors and other tradespersons must be appropriately licensed to perform the work. Similarly, arborists must be licensed by the Department of Environmental Protection.

            Ask all contractors to show you a copy of their Connecticut license or registration cards and insurance certificates and ask for a list of references.

            “Homeowners who end up with property damage or unfinished work at the hands of a registered contractor may qualify for restitution from the state’s Home Improvement Guaranty Fund – but those who hire unlicensed or unregistered contractors don’t have this benefit,” DCP Commissioner Jerry Farrell noted.

            More information about hiring a home improvement contractor is available at www.ct.gov/dcp.