The Department of Motor Vehicles' Consumer Complaint Center investigates Connecticut-Licensed Dealers or Repair Shops for the following issues:
Not sure if a business is licensed with the state? You can check here.
The following issues are not investigated by DMV, but may be pursued in small claims court by the customer:
However, if the customer is awarded a judgment by the court, DMV may be able to assist the customer in obtaining restitution by holding a hearing to invoke the licensee's surety bond.
To file a complaint against a dealer or repair shop:
NOTE: If your complaint is resolved after submittal of your paperwork, please send a short letter (signed and dated) to the address listed below stating that the problem has been resolved. Please submit all correspondence to:
Department of Motor Vehicles
Consumer Complaint Center
60 State Street
Wethersfield, CT 06161
If you believe someone is operating an unlicensed dealer, repairer or recycler business, you should report all information in writing to the CT DMV's Dealer Enforcement Unit.
For more information on repairs issues, read the brochure Auto Repairs: What Everyone Needs to Know (PDF) courtesy of the Department of Consumer Protection.
Content Last Modified on 6/26/2015 1:41:29 PM