DMV: How To File a Complaint Against a Dealer or Repairer

How to file a Complaint Against
a Dealer or Repairer

HOLIDAY CLOSING:  On Friday, July 3, DMV offices will close at 12:30 p.m. for the Independence Day holiday.  DMV Offices will reopen Tuesday, July 7. 
 

The Department of Motor Vehicles' Consumer Complaint Center investigates Connecticut-Licensed Dealers or Repair Shops for the following issues:

Not sure if a business is licensed with the state?  You can check here.

The following issues are not investigated by DMV, but may be pursued in small claims court by the customer:
  • Improper or shoddy repairs. 
  • Misdiagnosis by the mechanic. (Connecticut does not license individual mechanics)
  • Vehicle vandalism occuring at the repair shop.
  • Damage caused by improper towing.
However, if the customer is awarded a judgment by the court, DMV may be able to assist the customer in obtaining restitution by holding a hearing to invoke the licensee's surety bond.

To file a complaint against a dealer or repair shop:
  • Complete the Consumer Complaint Form (K-35 form) online and print.
  • Print two copies of form -- be sure to sign both.  
  • Send one copy to the DMV Consumer Complaint Center (to address below) and the other copy to the dealer or repairer that the complaint is concerning.
  • NOTE: It is essential that you include copies of all paperwork related to your complaint (e.g., warranty, invoice, repair bill, etc.). Please do not send the originals.
  • Include telephone numbers where you can be reached weekdays between 8 a.m. and 4:30 p.m.  Your e-mail address would allow us to respond more quickly as well.
NOTE:  If your complaint is resolved after submittal of your paperwork, please send a short letter (signed and dated) to the address listed below stating that the problem has been resolved. Please submit all correspondence to:
Department of Motor Vehicles
Consumer Complaint Center
60 State Street
Wethersfield, CT 06161
860-263-5405

If you believe someone is operating an unlicensed dealer, repairer or recycler business, you should report all information in writing to the CT DMV's Dealer Enforcement Unit.
 
For more information on repairs issues, read the brochure Auto Repairs: What Everyone Needs to Know (PDF) courtesy of the Department of Consumer Protection.




Content Last Modified on 6/26/2015 1:41:29 PM