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Connecticut Attorney General's Office Press Release Attorney General Warns Of Extended Warranty Scam; Says Investigation Is Pending March 6, 2008 The marketers offer to sell outrageously priced extended warranties, and often "phish" for personal information about the consumer. Blumenthal's office has received complaints against numerous companies involved in the scam, including National Auto Warranty Services of Missouri, Consumer Protection Services of Missouri, Auto One Warranty of California, Great Atlantic Warranty of Florida, Warranty Activation Headquarters of Missouri and Automotive Warranty Advisors of Florida. "My office is helping to lead a nationwide investigation, involving 20 states, in seeking to stop this scam," Blumenthal said. "This pitch is particularly egregious when it targets consumer cell phones, costing them time as well as money for their phone minutes. Consumers should immediately hang up if they receive such calls, and beware of any offers of extended warranties. "We will relentlessly investigate this campaign to identify the culprits, stop the calls and pursue any possible penalties and other remedies." The marketing mailings may appear to be an important notice from the consumer's car dealer or automaker. There is always an eye-catching warning on the front of the card, such as: "Final Notice: Expiring Auto Warranty." Whether by phone or mail, the marketers warn that the consumer's car warrant is about to expire, and urge the consumer to call a toll-free number or push a button to be connected to a representative in order to renew their warranty. In reality, these pitches are scams to lure consumers into unnecessary and questionable warranties, and possibly to provide personal confidential information. Blumenthal's office has received countless calls from consumers who have received pitches, and his office has also received direct repeated calls from the scam marketers making their pitches. Blumenthal provided consumers the following tips and warning signs: |
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